Mortgage Loan Servicer II
About the role
Join our team as a Loan Servicer II and be part of a community-focused credit union that values integrity, service excellence, and member relationships. As a Loan Servicer II, you will serve as a key frontline contact supporting the servicing of mortgage, business, and consumer loans. This role leverages advanced servicing knowledge to ensure loans are accurately maintained, compliant with regulations, and delivered with exceptional member service. You will play a critical role in post-funding loan operations, reporting, and portfolio support, while acting as a resource to team members and helping drive operational efficiency.
Responsibilities
- Serve as a key frontline contact supporting the servicing of mortgage, business, and consumer loans.
- Leverage advanced servicing knowledge to ensure loans are accurately maintained, compliant with regulations, and delivered with exceptional member service.
- Play a critical role in post-funding loan operations, reporting, and portfolio support.
- Act as a resource to team members and help drive operational efficiency.
Requirements
- A High School Diploma or GED
- 1–3 years of financial services experience
- Minimum of 2 years in the mortgage industry preferred
- Previous experience as a mortgage servicer or processor preferred
- Experience with secondary market or external investors preferred
- Basic understanding of accounting principles preferred
Qualifications
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Strong interpersonal and problem-solving skills
- High attention to detail and accuracy
- Ability to work independently and manage multiple priorities
- Proficiency in Microsoft Office (Word, Excel)
- Loan servicing systems proficiency preferred
Skills
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Strong interpersonal and problem-solving skills
- High attention to detail and accuracy
- Ability to work independently and manage multiple priorities
- Proficiency in Microsoft Office (Word, Excel)
- Loan servicing systems proficiency preferred
Benefits
- Competitive wages, incentive bonuses
- Paid holidays and paid time off
- 401k Retirement Savings Plan with a generous credit union match!
- 100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
- Tax-saving Flexible Spending and Health Savings Plans
- Premier membership perks, company clothing, wellness and recognition programs
Pay
DOE + bonus and incentives
Schedule
Full-time, On-Site and Non-Exempt
Company Information
Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service and care you'll provide for our members is at the very heart of our business and critical to both our members' and the credit union’s financial success.
Work Type
Full-time, On-Site and Non-Exempt
Compensation
$22-24/hr DOE + bonus and incentives
EEO Statement
The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union. Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.