Mortgage Sales Manager

What You'll Do

As the Mortgage Sales Manager, you will lead a high-performing team while actively contributing to mortgage production. You will partner closely with the Director of Lending to drive strategy, accountability, and growth across the mortgage sales function.

Key Responsibilities

• Lead & Develop a High-Performing Team
  • Recruit, hire, coach, and develop Mortgage Loan Officers (MLOs) and support staff
  • Set clear expectations and drive accountability for performance, service, and activity goals
  • Provide ongoing coaching through pipeline reviews, one-on-ones, and performance discussions
• Drive Mortgage Growth
  • Execute a proactive business development strategy to grow mortgage volume
  • Build and maintain relationships with realtors, builders, financial advisors, and other referral partners
  • Coach team members on pipeline management, referral generation, and conversion effectiveness
• Serve as a Producing Leader
  • Dedicate approximately 20–25% of time to personal loan origination
  • Maintain an active pipeline and contribute directly to production goals
  • Serve as the primary originator for Dow Credit Union employee mortgage and HELOC requests
• Strengthen Performance & Quality
  • Monitor production, pipeline activity, conversion rates, and overall team performance
  • Conduct call reviews and application quality monitoring to drive consistency and compliance
  • Implement targeted coaching and corrective action when needed
• Support Strategic Growth & Operations
  • Partner with leadership on product development, pricing, and competitive positioning
  • Collaborate cross-functionally with Compliance, Risk, Marketing, Processing, and Consumer Lending
  • Ensure efficient, compliant, and member-focused mortgage processes
• Engage in the Community
  • Represent the credit union at community events, networking opportunities, and financial education initiatives
  • Build brand visibility and support referral growth in the local market

What We're Looking For

• 5–8 years of progressive mortgage lending experience
• Demonstrated leadership experience in a sales-driven environment preferred
• Strong knowledge of mortgage products, processes, and regulations
• Proven ability to coach and develop team members to achieve results
• Strong sales, business development, and relationship-building skills
• Ability to analyze performance metrics and drive strategy
• NMLS registration required (SAFE Act compliant)
• Experience with Encompass LOS preferred

Why Join Dow Credit Union?

We are committed to helping our members achieve their financial goals while investing in the growth and development of our team. This role offers the opportunity to:

• Make a direct impact on organizational growth
• Lead and develop a talented mortgage sales team
• Build meaningful relationships in the community
• Work in a collaborative, mission-driven environment

Job Posted by ApplicantPro