Mortgage Processor

Responsibilities

• Processing orders through a variety of tasks such as list processing, custom bank questionnaire processing, document clean-up, sending orders to print, scanning and uploading documents or performing manual workflows
• Identifying, researching and resolving production issues
• Handling inquiries including calls, emails and system notes
• Coinciding with the customer support and fulfillment departments to meet product completion deadlines
• Monitoring production queues according to set priorities and completion dates
• Sorting incoming mail
• Coinciding with the implementation departments to identify software needs
• Aiding with administrative tasks including reporting, invoicing and collections
• Other projects as assigned

Requirements

• At least two years of experience as a customer service team member or similar team environment
• Familiarity with printing and mailing principles in a production environment
• Residential underwriting or loan standards and real estate transactions experience
• Understanding of titles to land, homes, settlement statements, loan documents and title insurance commitments

Qualifications

• A bachelor’s degree is preferred
• Certification as a notary public is preferred
• Equivalent work experience, with excellent references, will also be considered

Skills

• Attention to detail
• Resourcefulness and problem-solving skills
• Excellent communication skills
• Ability to adapt to change
• Punctuality
• Reliability
• Ability to lift at least 50 pounds
• Ability to work additional hours based on peak production volumes

Benefits

• Medical
• Dental
• Life
• Long-term disability insurance
• 401(k) with matching
• Paid holidays
• Paid time off

Pay

TBD

Schedule

N/A