Mortgage Processor

Job Responsibilities

• Processes mortgage applications and submits files to the underwriter for approval
• Updates mortgage loan applications by recording changes and recalculating closing fees and loan payments
• Verifies all documentation for accuracy and completeness
• Ensures all documents are prepared and finalized in compliance with regulatory policies and procedures
• Ensures members have adequate funds to cover processing fees by monitoring their accounts
• Responds to inquiries from members through branches or the call center on loans in process
• Maintains close contact with members to obtain information, documents, and permission to transfer funds
• Ensures FNMA loan guidelines are satisfied and all fees are collected during processing
• Uploads DU (desktop underwriter) and credit reports into ImageFlow
• Orders vendor services including PMI, appraisals, title reports, attorney services, flood certification, condo and co-op documents (when applicable)
• Ensures HMDA screens are accurate
• Monitors loan pipeline activity and ensures milestone dates and timelines are adhered to
• Aids Mortgage Loan Officers in rate lock and redisclosed loans
• Creates leads in Salesforce for new member accounts
• Coordinates with Mortgage Loan Officers to triage outstanding issues and escalations
• Re-discloses loan estimates, sends pre-approval letters, 10-day letters, and counter offers
• Performs other duties as requested by immediate supervisor

Requirements

• High school diploma required
• Minimum two years’ experience in mortgage servicing and/or mortgage banking required
• Experience with the full lifecycle of the mortgage transaction required
• Residential mortgage experience preferred
• Experience with various product types, including ARMs, Jumbo, and Home Equity loans preferred

Qualifications

• Ability to work independently and manage multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Proficiency in Microsoft Office Suite

Skills

• Knowledge of residential mortgage products and processes
• Experience with mortgage servicing software and systems
• Ability to work under pressure and meet deadlines
• Strong problem-solving and analytical skills

Pay

This position is eligible for an annual discretionary bonus program. The good faith range for this position is $25.25 - $30.50 per hour.

Schedule

The schedule for this position is typically Monday through Friday, with occasional evening or weekend work as needed.