Mortgage Processing Manager

About the role

CoVantage Credit Union is seeking a full‑time Mortgage Processing Manager to lead the Mortgage Processing team, ensuring seamless transactions for members and driving the credit union’s mission forward.

Responsibilities

• Participate in all daily functions related to mortgage processing and servicing while providing general leadership and direction to Mortgage Processing staff.
• Work with the mortgage management team to identify process improvements and implement approved changes.
• Ensure Mortgage Loan Processors have the necessary skills, knowledge, and tools to provide members with quality, professional service.
• Act as the primary trainer for new staff and lead continuing education for the Mortgage Loan Processors.
• Balance individual productivity, job performance, and service goals while maintaining a positive, team‑based experience.

Qualifications

• Minimum 3 years’ experience as a Mortgage Loan Processor or in a related mortgage position.
• Strong working knowledge of Microsoft Office and Windows software programs.
• Excellent written and verbal communication skills with the ability to interact professionally with a wide variety of people.
• Ability to organize and prioritize duties while working accurately under pressure.
• Above‑average accuracy and attention to detail.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 8% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.