Mortgage Processing Manager

Job Duties and Responsibilities

• Manages mortgage processing function by ensuring quality loan files and excellent member service.
  • Ensures processors and disclosure desk analysts perform their duties in a timely manner and ensure mortgage and equity disclosure packages are accurate and compliant with prescribed regulations.
  • Completes and reviews appropriate documentation before submitting loans for review.
  • Maintains loan quality benchmarks, productivity standards, and member service levels.
  • Operates the processing workflow smoothly, efficiently, and produces quality mortgage loans.
  • Maintains high data integrity and accuracy of all loans as measured by audit/QC exceptions.
  • Provides staff with constructive feedback on performance.
  • Addresses personnel issues and problems in a timely manner, while seeking assistance from Human Resources as appropriate.
  • Interfaces professionally with members, business partners, and mortgage staff to ensure a successful mortgage process.
  • Promotes a dynamic and cooperative relationship with all members to facilitate process transitions.
  • Champions the goals set by the mortgage management team and actively supports their achievement.
  • Fosters an environment of high employee engagement as represented by staff feedback, employee surveys, and clear communication cycles.
  • Participates in monthly team meetings to discuss lending objectives, activities, and strategies.
  • Assumes the role of mentor, advisor, trainer, coach, and leader to the Processing and Disclosure Desk Analyst Team.
  • Reviews and manages the mortgage and equity loan pipeline to ensure key performance indicators (KPIs) are met.
  • Monitors loan progress, identifies loans needing attention, and resolves issues that arise during the loan process.

  Pipeline Management

  • Overall pipeline volume, file flow, and processing time frames.

  • Disclosure Desk Management