Mortgage Operations Support Assistant

This hybrid role combines customer service, administrative support, and loan tracking to help ensure accurate and timely mortgage processing in a financial-services setting.

About the Opportunity

Schedule: Monday through Friday (hybrid, 3 days onsite per week), 8:30 AM to 5:00 PM local time.

Responsibilities

• Support new loan setup by indexing documents, validating information, and updating mortgage systems.
• Follow up with members regarding outstanding documentation and loan status.
• Maintain accurate notes, contact histories, and action items in mortgage databases.
• Review daily production reports and complete appropriate follow-up actions.
• Collaborate with mortgage loan officers, processors, closers, vendors, and government agencies to resolve discrepancies and maintain compliance.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and ability to work accurately with numbers and documentation.
• Experience using Microsoft Word, Excel, and multiple computer applications.
• Strong verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to interact professionally with members, management, vendors, and internal teams.
• Ability to exercise initiative and sound judgment.
• Ability to navigate multiple systems and adapt to new technologies.
• Strong customer service and follow-up skills.

Desired Skills

• Associate’s and/or Bachelor’s Degree.
• Experience in Mortgage Operations, Banking, Financial Services, or Customer Service.
• Prior experience in Mortgage Lending and/or Loan Origination.
• Familiarity with mortgage products, policies, and procedures.
• Experience with mortgage lending systems and databases.
• Previous experience mentoring or training team members.