Mortgage Operations Manager

About the role

FORUM Credit Union is seeking a dynamic Mortgage Operations Manager to lead the day-to-day operations of our Home Equity function. This role oversees processing and closing functions for home equity products, drives performance, improves processes, and develops a high-performing team. The position is onsite at our Corporate Headquarters in Fishers, Indiana.

Responsibilities

• Lead the Home Equity team to manage workflow, meet production goals, and ensure service excellence
• Analyze pipeline data to identify trends and drive operational improvements
• Oversee processing, ordering, and closing activities to ensure compliance with policies and investor guidelines
• Implement process enhancements to improve efficiency and the member experience
• Perform processing, closing, and funding functions as needed to meet turnaround expectations
• Partner with the Vice President - Mortgage Operations to support vendor management
• Assist in hiring, training, and motivating team members to achieve goals
• Provide coaching, recognition, and communication to foster strong team performance and collaboration

Requirements

• A two-year college degree or completion of a specialized business or trade school program
• Three to five years of similar or related mortgage and leadership experience

Skills

• Ownership and motivation to drive results
• Strong attention to detail and accuracy
• Ability to anticipate member needs and prioritize exceptional service
• Thoughtful, timely decision-making based on urgency and risk
• Adaptability to change and effective collaboration with others

Benefits

• Competitive base pay + monthly incentive
• Student loan reimbursement
• Tuition assistance
• Wellness programs
• Community involvement and paid volunteer time
• Professional development and award-winning training program
• 401K with match
• Comprehensive benefits package
• Generous paid time off

A criminal background screen will be conducted upon hire.