Mortgage Operations Manager

About the role

A fun and friendly environment where we work together to meet our daily goals and are dedicated to development of our employees.

Requirements

• Bachelor's degree in Business, Management, Finances, Administration, or equivalent mortgage industry experience.
• 5+ years of recent mortgage operations experience, with demonstrated leadership over multiple departments.
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures.
• Strong familiarity with conventional and government loan programs (FHA, VA, USDA), as well as regulatory and investor compliance requirements.
• Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred.
• Ability to analyze operational data and translate insights into actionable improvements.
• Strong understanding of workflow optimization, and automation, leveraging/implementing AI-driven technologies, while demonstrating an AI adoption mindset.
• Strategic, execution-focused leader with confidence in decision-making and ability to lead teams through change.
• Exceptional communication skills across all levels of the organization.
• Demonstrates a high level of integrity, confidentiality, and accountability.
• Ability to operate independently while collaborating effectively with executive leadership.

What Your Day Will Look Like

The Operations Manager at Equity Resources is a senior leadership role responsible for the end-to-end operational performance of multiple mortgage production and support departments. This role provides strategic direction, leadership, and accountability across operations to ensure scalability, compliance, efficiency, and exceptional service outcomes in a high-volume environment. The Operations Manager serves as the operational leader over key departments, directly managing department leaders and driving continuous improvement across people, processes, technology, and performance.

About Us

Equity Resources, Inc. is a privately owned and operated mortgage company headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow!

Pay

Generous PTO, 10 paid holidays, plus a day off for your birthday!

Full benefits package (including pet insurance!) first of the month after your first 30 days.

401(k) option with a generous company match — helping you grow your retirement savings faster.

Schedule

Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.