Mortgage Operations - Loan Processor

About the role

Wealthfront Mortgage Operations (MOps) is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process powered by automation. We automate mortgage origination by partnering with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result is rates significantly below the national average, saving clients thousands over the life of their loans.

We’re systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation—better logic, better design, less toil. We hire critical thinkers who don’t just want better tools; they think carefully about how every tool should work. Every team member understands the “why” behind each step.

We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth lets us move faster, catch problems earlier, and evolve quickly.

Our interview process is intended to be insightful for you and us. We’re charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15–20 minute take-home assignment. From there, you’ll meet our mortgage operations leads before a cross-functional final round.

Responsibilities

• Review loan file and gather any items needed for final loan approval
• Act as liaison between all operational and sales departments in the transaction
• Order supporting documentation
• Evaluate loan applications for reasonableness and escalate files for further evaluation when needed
• Prioritize daily workload to ensure a delightful client experience
• Manage a full pipeline of assigned loans, driving files from disclosures signed through closing
• Communicate with third-party vendors throughout the loan process to finalize the application
• Ensure adherence to investor and regulatory guidelines
• Proactively maintain loan pipeline, tasks, and objectives
• Adopt company values in work behaviors, decision making, contributions, and interpersonal interactions
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity, and fun

Requirements

• 4+ years of mortgage processing experience in a retail environment
• Mortgage Loan Originator License preferred (or ability to obtain within 90 days)
• Knowledge of Conventional Conforming and Jumbo guidelines
• Experience in the non-delegated space
• Experience at a mortgage broker preferred
• Understanding of state and federal lending regulations
• Extensive knowledge and understanding of customer service and intrapersonal best practices

Qualifications

• Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work
• Strong working knowledge of Federal and state regulations including TRID and HMDA
• Deep understanding of mortgage loan products and underwriting guidelines
• Self-driven with the ability to work independently and collaboratively
• Excellent organizational skills, able to set and meet deadlines in a high-paced environment
• Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
• Intellectually curious and interested in applying technology to enhance business processes
• Prior experience in retail mortgage loan processing
• Openness to adapting to industry changes

Pay

Estimated annual salary range: $56,000 – $70,000 plus equity and a discretionary bonus.

Benefits

• Medical, vision, and dental coverage
• 401(k) plan
• Generous time off and parental leave
• Wellness reimbursements
• Professional development support
• Employee investing discount