Mortgage Operations - Licensed Loan Processor
About the role
Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation. We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans. We're systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil. We hire critical thinkers. We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step. We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos.
Responsibilities
- Reviews loan file and gathers any items needed for final loan approval
- Liaison between all operational and sales departments in the transaction
- Orders supporting documentation
- Evaluates loan applications for reasonableness and, if needed, escalates files for further evaluation
- Prioritizes daily workload to ensure a delightful client experience
- Manages a full pipeline of assigned loans, driving files from disclosures signed through closing
- Communicates with third party vendors throughout the loan process to finalize the application
- Ensures adherence to investor and regulatory guidelines
- Proactively maintains loan pipeline, tasks and objectives
- Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions
- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun
- Expertise Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work
- Strong working knowledge of Federal and state regulations including TRID and HMDA
- Deep understanding of mortgage loan products and underwriting guidelines
- Self-driven with the ability to work independently and collaboratively
- Excellent organizational skills, able to set and meet deadlines in a high paced environment
- Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
- Intellectually curious and interested in applying technology to enhance business processes
- Prior experience in retail mortgage loan processing
- Excellent communication skills focusing on both internal and external communications
- Openness to adapting to industry changes
Requirements
- 2+ years mortgage processing experience in a retail environment
- Mortgage Loan Originator License
- Knowledge of Conventional Conforming and Jumbo guidelines
- Experience in the non-delegated space
- Understanding of state and federal lending regulations
- Extensive knowledge and understanding of customer service and intrapersonal best practices
Benefits
Estimated annual salary range: $56,000 - $70,000 plus Equity and a discretionary bonus. Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!