Mortgage Operations - Licensed Loan Partner
About the role
Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation. We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans. We're systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil. We hire critical thinkers. We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step. We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos.
Responsibilities
- Support and educate clients as they work through the intake process and finalize their loan closing
- Ensure all initial application data and documents are accurate and complete before submitting to Processing
- Act as primary point of contact and set clear client expectations on timelines and requirements
- Operate independently on standard files and escalate to Team Leads as needed for scenario questions or guideline interpretation
- Ensure that all loans originate in full compliance with federal and state regulations
- Adopt Company values in work behaviors, decision making, contributions and interpersonal interactions
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun
- Expertise in customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work
- Strong working knowledge of state-specific licensing and registration requirements and use of the NMLS
- Strong working knowledge of Federal and state regulations including TRID and HMDA
- Deep understanding of mortgage loan products and underwriting guidelines
- Self-driven with the ability to work independently and collaboratively
- Excellent organizational skills, able to set and meet deadlines in a high paced environment
- Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
- Intellectually curious and interested in applying technology to enhance business processes
- Prior experience in wholesale and/or correspondent channels
- Excellent communication skills focusing on both internal and external communications
- Openness to adapting to industry changes
Requirements
- Mortgage Loan Originator License
- 4+ years of experience
- Strong knowledge of Conventional Conforming and Jumbo guidelines
- Solid understanding of state and federal lending regulations
- Extensive knowledge and understanding of customer service and intrapersonal best practices
Qualifications
- Customer-focused, business-centric, and team-oriented mindset
- Relentlessly passionate about finding and completing valuable work
- Strong working knowledge of state-specific licensing and registration requirements and use of the NMLS
- Strong working knowledge of Federal and state regulations including TRID and HMDA
- Deep understanding of mortgage loan products and underwriting guidelines
- Self-driven with the ability to work independently and collaboratively
- Excellent organizational skills, able to set and meet deadlines in a high paced environment
- Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
- Intellectually curious and interested in applying technology to enhance business processes
- Prior experience in wholesale and/or correspondent channels
- Excellent communication skills focusing on both internal and external communications
- Openness to adapting to industry changes
Skills
- Customer-focused, business-centric, and team-oriented mindset
- Relentlessly passionate about finding and completing valuable work
- Strong working knowledge of state-specific licensing and registration requirements and use of the NMLS
- Strong working knowledge of Federal and state regulations including TRID and HMDA
- Deep understanding of mortgage loan products and underwriting guidelines
- Self-driven with the ability to work independently and collaboratively
- Excellent organizational skills, able to set and meet deadlines in a high paced environment
- Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization
- Intellectually curious and interested in applying technology to enhance business processes
- Prior experience in wholesale and/or correspondent channels
- Excellent communication skills focusing on both internal and external communications
- Openness to adapting to industry changes
Benefits
- Medical
- Vision
- Dental
- 401K plan
- Generous time off
- Parental leave
- Wellness reimbursements
- Professional development
- Employee investing discount
About Wealthfront
Wealthfront is dedicated to creating a financial system that favors people, not institutions. We achieve this by leveraging technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money. Our products include:
- A Cash Account offering one of the highest annual percentage yields on uninvested cash in the industry, with instant and secure access to your money, no account fees, and a full suite of checking features.
- A zero-commission Stock Investing Account with 50+ handpicked collections to help DIY investors discover new companies and make smarter investing decisions.
- Multiple automated investing portfolios designed to unlock tax savings through sophisticated strategies like fixed income, tax-loss harvesting, and direct indexing at industry-leading low costs and accessible minimums.
We have over 1 million clients who trust us with more than $90 billion of their hard-earned savings, and we're committed to continuing to innovate and serve our clients.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please review our candidate privacy notice.