Mortgage Loss Mitigation Specialist II (Mortgage Collector II)

About the role

A GREAT PLACE TO WORK AND BANKJoin our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsibilities

• Provide consistent follow up on delinquent mortgage and home equity accounts ranging from 3-120 days delinquent through inbound and outbound collection phone calls.
• Facilitate the full lifecycle of Borrower Assistance Packages by performing initial completeness audits and subsequent financial reviews ensuring the file meets all investor and regulatory submission standards.
• Follow and adhere to all policies and procedures pertaining to portfolio loan default management as well as Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA loan servicing requirements.
• Processes correspondence from customers, insurance companies, branches, etc.
• Process check-by-phone, debit card payments, and online payments as needed
• Negotiate payoff balances on Mortgage and home equity loans, when applicable
• Send accounts out for Door Knocks to establish live contact with delinquent customers.
• Ensure loans meet pre-foreclosure servicing requirements, when necessary.
• Provide customer service to branches and other departments.
• Answers general loan questions from customers and internal departments/branches.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent and at least one year experience within a financial institution preferred.
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred.
• Knowledge of FDCPA, CFPB, AllReg, Investor and regulatory guidelines is desirable.
• Ability to work well in a fast-paced team environment.

Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office Products and willing and able to learn other software.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Pay

Salary Range: $25.00 to $30.00 per hour.