Collection Specialist II - Mortgage

Responsibilities

• Perform collection activities on simple to moderately complex mortgage loans with moderate supervision.
• Conduct inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately document collection efforts on the system of record.
• Negotiate payment terms for delinquent accounts and accurately document transactions on the loans following departmental procedures.
• Aid in resolving difficult collection issues such as payment disputes, alternative payment arrangements, and loss mitigation options.
• Identify problematic accounts/loans, escalate concerns to management, and contribute to determining appropriate actions.
• Conduct skip tracing and handle other specialty queues as assigned.

Qualifications

• High School Diploma or GED
• 2 years of collections experience OR 2 years of customer service experience in a financial institution
• Knowledgeable and understands collection industry standards of practice, including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure, and other consumer credit laws affecting collection of debt
• General knowledge of the lending process from point of application to note documentation
• Familiarity with credit bureau information and other sources of consumer reporting
• Strong communication and interpersonal skills
• Effective organizational and analytical skills
• Sound judgment and decision-making skills
• Strong negotiating and collaboration skills
• Strong PC skills