Collection Specialist II

About the role

This position manages an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.

Responsibilities

• Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
• Conduct inbound and outbound collection calls utilizing a predictive dialer, preview, or other technology.
• Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
• Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
• Identify problematic accounts/loans, escalate concerns to management, and contribute to determining appropriate actions.
• Conduct skip tracing and work other specialty queues when assigned.
• Perform additional duties as assigned.

Requirements

• High School Diploma.
• Knowledge and understanding of collection industry standards of practice, including privacy and fair debt collection regulations, bankruptcy, repossession (including replevins), foreclosure, and other consumer credit laws affecting collection of debt.
• General knowledge of the lending process from point of application to note documentation.
• Familiarity with credit bureau information and other sources of consumer reporting.
• Strong communication and interpersonal skills.
• Effective organizational and analytical skills.
• Sound judgment and decision-making skills.
• Strong negotiating and collaboration skills.
• Strong PC skills.

Qualifications

• Two years of collection experience working with similar consumer, mortgage, or commercial products preferred.
• Two-year college degree preferred.

Physical Requirements & Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse requiring hand and wrist manipulation while viewing computer screens.