Collection Specialist II

Essential Duties And Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distributes, and posts consumer loan payments
• Completes file maintenance on consumer loans
• Processes telephone payments to corporate office for reconciliation
• Counsels customers concerning financial obligations and offer suggestions and alternatives
• Logs accurate notes of account status and collection efforts in the bank’s system of record
• May be required to work hours outside of the typical 8-5 workday for collection efforts
• Sets up payment arrangements or settlements for delinquent customers
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Performs other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to write simple correspondence.

Education And/or Experience

• HS Diploma/GED
• 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training

• None

Computer Skills

• MS Word
• Outlook
• Excel
• Jack Henry Platform

Other Qualifications (including Physical Requirements)

• Must possess excellent telephone and customer service skills.
• Must have good oral and written communication skills.
• Must be proficient in Microsoft Office products.
• Maintain punctual and regular attendance.
• Present a friendly, professional image and conduct.