Collection Specialist II

About the role

Responsible for assisting in the control, documentation, resolution and follow up of various delinquent loans and negative share accounts. All accounts are to be resolved in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

Responsibilities

• Responsible for contacting members to determine the reason for past-due accounts and utilizing skip tracing methods when needed.
• Work with members to cure defaults on late-stage delinquent loans and share accounts.
• Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
• Document all work and member contact in the appropriate systems.
• Maintain accurate account records in accordance with policies and procedures.
• Provide maximum coverage of account queues.
• Negotiate payment plans with members using advanced negotiation tactics and techniques.
• Handle member escalations received from other departments and the Financial Assistance team.
• Possess a comprehensive knowledge of all portfolios.
• Ensure compliance with all regulatory requirements.
• Represent USALLIANCE in a professional and positive manner.

Requirements

• High school diploma or equivalent required.
• Minimum 2-4 years’ experience with consumer credit and collections.
• Maintain key performance metrics at required levels.
• Able to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Seasoned negotiation skills to arrive at best overall solutions within established guidelines.
• Comprehensive knowledge of MS Office products.
• Able to make recommendations to management on unique collections cases.

Qualifications

• High school diploma or equivalent required.
• Minimum 2-4 years’ experience with consumer credit and collections.
• Maintain key performance metrics at required levels.
• Able to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Seasoned negotiation skills to arrive at best overall solutions within established guidelines.
• Comprehensive knowledge of MS Office products.
• Able to make recommendations to management on unique collections cases.

Skills

• Consumer credit and collections experience.
• Skilled in skip tracing methods.
• Effective communication and negotiation skills.
• Proficient in MS Office products.

Benefits

Competitive salary and benefits package including 401K with 6% match.

Paid Time Off, Wellness Time & Paid Federal holidays.

Opportunities for professional development and career growth with exposure to mentorship from the executive team.

A collaborative and inclusive work environment.

A high-performance culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Pay

The base hourly range for this position is $25.24 - $30.92, exclusive of fringe benefits or potential incentives.

Schedule

Hybrid Schedule (minimum 3 days in office to maximize collaboration).