COLLECTIONS SPECIALIST II
Cooper University Health Care is dedicated to extraordinary health care through innovative clinical practices, state‑of‑the‑art facilities, and a commitment to employee growth. The organization offers competitive compensation and a comprehensive benefits program that includes health, dental, vision, life, disability, and retirement plans, as well as opportunities for professional development.
About the role
The Collections Specialist II works under the direction of a team supervisor or manager in a fast‑paced central billing office. This position serves as the primary customer‑experience liaison among third‑party payors, Cooper University Health Care patients, and internal departments, handling high‑volume invoice and account resolution while ensuring compliance with PHI/PII regulations.
Responsibilities
- Perform Accounts Receivable tasks related to Cooper University Professional provider revenue cycle and collections.
- Act as the customer‑experience agent between third‑party payors, patients, and internal departments.
- Resolve high‑volume invoices and accounts promptly and accurately.
- Review and translate Explanations of Benefits and payor contract/benefit plan language.
- Maintain collaborative relationships with staff at all levels, both internal and external.
- Ensure all PHI/PII is handled in accordance with federal, state, and CUHC policies and procedures.
Requirements
- 2–3 years of Accounts Receivable resolution experience, with a strong focus on customer experience.
- Familiarity with third‑party billing processes, including CPT/HCPCS and ICD‑10 coding.
- Knowledge of medical terminology, medical record review, and reimbursement analysis (preferred).
- Experience with appeals processing, denial or rejection analysis, and medical billing guidelines (preferred).
- High School Diploma or equivalent required; some college coursework preferred.
- Epic experience is a plus.
Benefits
- Comprehensive health, dental, and vision insurance.
- Life and disability coverage.
- Retirement plans.
- Attractive working conditions.
- Opportunities for career growth through professional development.