Mortgage Loan Servicing Specialist

About Us

Heartland Bank, a Division of German American Bank, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making our Company special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

Responsibilities

• Onboard and service loans in the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements.
• Process payments, escrow disbursements, payoffs, and collateral releases.
• Prepare reports and assist with audits.
• Collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.
• Create and maintain complete and accurate loan files.
• Provide support to lending personnel and all other internal customers.

Requirements

Ability to:

• Communicate effectively (written and verbally).
• Maintain confidentiality.
• Work with speed and accuracy.
• Grasp technical information quickly.
• Apply solid reasoning, analytical, and mathematical skills.
• Work independently and as a team member.

• Knowledge of automated underwriting and agency guidelines.
• Proficient knowledge of Microsoft Office products, including Word and Excel.
• Knowledge or strong desire to learn facets of core servicing software and loan products and services.

Skills

Bonus Points:

• Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS.

This position is available at the following locations:

• 2500 Chamber Center Dr, Ft. Mitchell, KY 41017
• 430 N Hamilton Rd, Whitehall, OH 43213
• 1311 W 12th Ave, Jasper, IN 47546