Mortgage Loan Servicing Specialist

Job Responsibilities

• Interact across departments to promote a better customer experience throughout the servicing process
• Process borrower payments
• Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
• Reconcile purchase advice and interact with investors accordingly
• Process insurance mail
• Process escrow disbursements for taxes and insurance
• Show excellent customer service, handling inbound phone calls and emails from customers
• Necessary mortgagor loan data and/or documents to subservicer
• Support the Accounting department with remittance reconciliation research
• Maintain knowledge of industry regulations and guidelines

Qualifications

• Experience in mortgage servicing and banking operations is recommended
• Strong customer service background
• Detail-oriented with the ability to analyze information
• Excellent written and oral communication
• Proficiency in Microsoft Office with a focus on Excel

Benefits

Atlantic Coast Mortgage promotes an Equal Employment Opportunity (EEO) workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other status protected by law.

To provide greater transparency, we disclose a good-faith compensation range on all of our job postings, regardless of the position's location. This range has not been adjusted for geographic pay differentials and may not reflect the final rate offered if the position is filled in a location other than where it was posted.

The salary range for this position is $45,000 - $65,000 annually.