Mortgage Loan Servicing Representative

About This Job

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.

Essential Functions

• Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
• Process payments or advances on loans, including maintenance and adjustments, utilizing multiple systems applications
• Process mortgage releases and subsequent documents to borrowers
• Perform customer service via telephone, email and chat
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact preferred
• Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
• Ability to work with other departments to meet time requirements
• Ability to consistently meet or exceed minimum departmental productivity standards
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• High school diploma or equivalent combination of education and experience required
• 2+ years Real Estate loan experience preferred
• 2+ years of customer service via telephone, email and chat, experience preferred
• Must be eligible to work in the U.S. without sponsorship now or in the future
• Level of role is determined by knowledge, experience, skills, abilities, and education

Pay

$21.40 - $27.65 per hour (amount based on relevant experience, skills, and competencies).

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation and paid personal time
• Career development and education assistance
• Voluntary supplemental benefits

Schedule

Full time