Mortgage Loan Servicing Processor

About the role

A Mortgage Loan Servicing Processor plays a crucial role in supporting the Mortgage Loan Operations team. This position ensures that loan servicing activities are accurate, timely, and compliant. The processor helps keep loan accounts running smoothly from boarding through payoff, supporting both internal teams and customers.

Responsibilities

• Board and maintain retail mortgage and consumer loans in the servicing system
• Review loan data for accuracy and make corrections as needed
• Process payoff requests, funds, and satisfactions of mortgage
• Maintain escrow accounts and support disbursements and analysis
• Monitor and maintain insurance requirements, including home, flood, and vehicle coverage
• Process and track insurance changes, cancellations, and required communications
• Image and organize loan documentation within internal systems
• Support loan disbursements and daily processing activities
• Research and resolve payment discrepancies and non-posted transactions
• Update loan account information and support automated payment setup
• Provide responsive service to internal teams and customers via phone and email
• Aid with additional servicing tasks, reporting, and compliance activities as needed

Requirements

• High school diploma or GED
• At least one year of experience in a banking environment
• Proficiency with Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment

What We're Looking For

• Experience in mortgage or consumer loan servicing or operations is helpful but not required
• Familiarity with loan systems is helpful but not required
• Comfort working with detailed data and regulatory requirements is helpful but not required
• Strong problem-solving skills and a proactive approach are helpful but not required
• A collaborative team player with problem-solving skills is helpful but not required