Mortgage Loan Servicing Manager (Hybrid - Greenbelt, MD)

About the role

We are currently seeking an experienced Mortgage Loan Servicing Manager to be a part of our outstanding mortgage lending team. The Mortgage Loan Servicing Manager is responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. The role will ensure that servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA, and internal policies and regulatory standards.

The Mortgage Loan Servicing Manager will lead a high-performing service team, drive process efficiency, ensure data integrity, and manage relationships with investors, custodians, and internal stakeholders. The incumbent will collaborate with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization's portfolio management strategies.

Responsibilities

• Strategic oversight and operational execution of all first mortgage and equity loan servicing functions
• Ensure timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes
• Align servicing operations with agency and investor guidelines (Freddie Mac, Fannie Mae, FHLB) and ensure compliance with federal, state, NCUA, and internal policies
• Lead a high-performing service team and drive process efficiency
• Ensure data integrity and manage relationships with investors, custodians, and internal stakeholders
• Collaborate with senior management to evaluate and establish new secondary and capital market relationships

Requirements

• Bachelor’s Degree in Finance, Business, Accounting, or related field (strongly preferred)
• Minimum 7–10 years of progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements
• Minimum 5 years of management/supervisory experience
• Strong working knowledge of mortgage loan servicing requirements, including regulatory and investor guidelines
• Functional servicing knowledge of Conventional, FHA, FHLB, USDA, and other loan programs
• Working knowledge of servicing systems and data reconciliation processes
• FICS Mortgage Servicer and Corelation Keystone proficiency (a plus)
• Proven ability to manage cross-functional teams and large servicing portfolios
• Demonstrated leadership abilities and the ability to motivate a team
• Proactive with excellent analytical and problem-solving skills, focused on process improvement
• Ability to exercise independent judgment and discretion while multitasking
• Excellent interpersonal, written, and verbal communication skills
• Intermediate computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint
• Flexibility to work extended hours and travel periodically, including weekends and evenings

About us

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.