Mortgage Loan Partner

About the role

We’re looking for a motivated and detail-oriented Mortgage Loan Partner / Loan Officer Assistant / Mortgage Processor Assistant to join our growing mortgage team serving the Detroit and Metro Detroit housing market.

This is an in-person position based in our Troy, Michigan office, supporting mortgage originations throughout Detroit, Wayne County, and surrounding communities.

Responsibilities

• Handle inbound and outbound calls to assist Detroit-area borrowers with inquiries, follow-ups, and loan status updates
• Collect, review, and organize mortgage loan documentation (income, assets, credit, disclosures) to ensure files are complete and compliant
• Provide exceptional customer service while maintaining accuracy and efficiency
• Communicate clear updates and guidance to help clients feel informed and confident throughout the home loan process
• Support Loan Officers and upper management with pipeline organization and workflow management
• Maintain compliance with mortgage lending guidelines and company standards
• Aid in managing a high-volume residential mortgage pipeline

Requirements

• Strong communication, organization, and multitasking skills
• Comfortable working in a sales-driven, production-focused mortgage environment
• Confident with phone-based communication and customer interaction
• Interest in mortgage lending, real estate, banking, or financial services
• Team-oriented mindset with a willingness to learn and grow

Qualifications

• Must be legally authorized to work in the United States
• Reliable transportation to our Troy, MI office
• Ability to work onsite in Troy, Michigan

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of mortgage lending regulations and procedures

Benefits

• Competitive base compensation plus commission opportunities
• Earning potential between $100,000 – $200,000 annually based on performance and advancement
• Transparent commission structure
• Qualified mortgage leads provided
• Mortgage licensing paid for after 60 days, including study materials
• Clear career path toward becoming a Licensed Mortgage Loan Officer (NMLS)
• Benefits available after 90 days, including health, dental, and vision coverage
• Ongoing training and professional development
• Streamlined mortgage technology and CRM systems for faster closings
• Collaborative, team-focused office culture
• Direct mentorship from experienced Loan Officers and upper management
• Opportunity to build a long-term career in the Michigan mortgage industry