Mortgage Loan Opener (San Diego or Glendale)

About the Role

Under general supervision, initiate the loan process by reviewing initial loan applications for accuracy, producing initial disclosures and re-disclosures in accordance with TRID regulations, reviewing documents, ordering services, and preparing loan files for processing.

Responsibilities

• Provide excellent service to members (external and internal) by completing the up-front loan process timely, efficiently, and with minimal errors.
• Examine the initial loan application and supporting documents to ensure completeness and accuracy.
• Disclose files in accordance with TRID regulations after verifying initial loan application accuracy.
• Order and prepare necessary documentation, including but not limited to credit reports, appraisals, escrow/title work, and insurance information.
• Organize the loan file within CCU’s Loan Origination System (LOS), ensuring all documents are properly categorized and accessible.
• Track the progress of loan files, ensuring timely completion of tasks and following up on any outstanding items.
• Communicate openly with stakeholders such as loan officers, processors, AMCs, escrow/title companies, and other parties involved in the loan process.
• Ensure all loan documentation and processes comply with current regulations and company policies.
• Prepare files for processing by inputting loan information into LOS and Automatic Underwriting System (AUS).
• Review and evaluate DU findings, credit reports, income, and asset documentation prior to forwarding the file to processing.
• Order third-party reports and validate information as required by the loan process.
• Produce initial disclosures and re-disclosures (COCs) within required time frames and according to TRID regulations.
• Act as the primary contact for loan officers to follow up on all up-front responsibilities.
• Maintain communication with processing managers and loan officers regarding the status of loans with issues or delays in the pipeline.
• Perform other duties as assigned and comply with BSA requirements as commensurate with the position.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of experience in mortgage loan processing or a mortgage-related role.
• Experience with loan origination systems (LOS) and document management software.
• Strong understanding of federal and state lending regulations (e.g., TRID).
• Credit union experience preferred.

Skills & Abilities

• Excellent member service skills, including both written and verbal communication.
• Accuracy, attention to detail, and strong problem-solving skills.
• Time management, ability to prioritize, and strong organizational skills.
• Computer literacy, including proficiency in loan origination software and other relevant systems.
• Ability to manage email communications effectively.
• Dependability, self-motivation, and ability to work with minimal supervision.
• Ability to handle competing priorities.

Knowledge & Education

• Strong working knowledge of mortgage lending, mortgage loan terminology, documentation, lending policies, guidelines, and investor requirements.
• Proficiency in FNMA Desktop Underwriter (DU) and major Loan Origination and Document Preparation systems.
• NMLS registration/licensing may be required.

Experience

Minimum of two to three years of work experience as a Mortgage Loan Opener, Mortgage Loan Processor, or equivalent in a financial institution. Credit Union experience preferred.

Working Conditions

Work is performed in a general office environment. This position does not require significant physical effort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.