Resales Specialist (Client Advisor) - Glendale - New Store Opening

You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don’t just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this full-time role based in our Glendale, CA retail store could be the perfect match.

Responsibilities

• Revenue & Performance
  • Drive Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
  • Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
  • Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
• The Luxury Experience
  • Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
  • Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
  • Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
• Operational Agility
  • Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
  • Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
  • Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Requirements

• Minimum Requirements:
  • 1+ year of experience working in a metrics-based retail sales environment.
  • Proven track record of meeting and exceeding individual sales goals and KPIs.
  • A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
  • A positive, professional demeanor with the ability to represent a luxury brand with integrity.
  • Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
  • Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
  • Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
  • Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
  • Receptiveness to feedback and a commitment to continuous professional growth.
• Preferred Requirements:
  • Luxury retail experience.

Benefits

• Base pay plus uncapped bonus—$1000/month bonus (at target).
• Employee Stock Purchase Plan.
• 401K with company match.
• Medical, dental, vision, and commuter benefits (applicable locations).
• Paid parental leave.
• 9 paid company holidays.
• 18 paid time off (PTO) days (PTO starts accruing on first day of work).

Pay

The expected hourly rate for this role is $21.00–$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay, and benefits.