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Jobs · OTHR · California

Customer Experience Specialist (Sales Associate) - Glendale - New Store Opening

The RealReal · Glendale, CA · 2 wk ago
On-siteOTHR$21–$25/hrFull-time

About the role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented, customer-obsessed, and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. Full-time positions require a commitment of 40 hours per week. Based in our Glendale, CA retail store.

Responsibilities

  • Client Engagement & Sales
    • Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
    • Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
    • Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
  • The Consignment Experience
    • Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
    • Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
    • Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
  • Operational Excellence
    • Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
    • Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.

Requirements

  • Minimum of 1+ years retail experience in a customer or business-facing position.
  • Ability to work flexible hours to meet the needs of the business, which may include holidays, evenings, and weekends.
  • Dedication to delivering an elevated experience to both customers and employees.
  • Ability to problem-solve to meet the needs of customers.
  • A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times.
  • Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance.
  • Ability to remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
  • Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration.
  • Ability to excel in a dynamic, fast-paced environment.

Preferred Qualifications

  • Previous luxury/consignment retail experience.
  • Proficiency with Google Suite and Salesforce.
  • Experience using Mac iOS operating system.

Benefits

  • $750/month bonus (at target).
  • Employee Stock Purchase Plan.
  • 401K with Company Match.
  • Medical, Dental, Vision & Commuter Benefits (applicable locations).
  • Paid Parental Leave.
  • 9 Paid Company Holidays.
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on the first day of work).

Pay

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity.

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