Mortgage Loan Officer (Southeastern, MA)

About the role

Responsible for Residential Lending business development in assigned area including development of market area business plan, community relations, developing relationships with centers of business influence, relationships with branch managers and all of the Bank’s business line development officers to insure maximum customer fulfillment for all Bank products.

Responsibilities

• Establishes business development and sales goals for assigned territory which are consistent with department and corporate goals, focused on increasing the Bank’s mortgage market share and measuring success of increasing the Bank’s mortgage market share and increasing the number of services per relationship and loan growth.
• An active participant in business organizations which are centers of influence, such as Realtors, Chambers of Commerce, and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
• Fulfills CRA (Community Reinvestment Act) obligations by promoting Affordable Housing Products and participating in civic and community organizations that benefit the local communities.
• Maintains contact with existing customers while continuing to grow the customer base.
• Performs in a manner that follows the expectations and spirit of the Bank's customer needs based selling initiatives (CARE Service).
• Identifies customers' needs to insure understanding of the best possible mortgage product of lending solution which benefits the customer. Thoroughly explains and educates customers on mortgage products and the mortgage process. Ensures communication with customer from application to closing and cooperation with processing, underwriting, and closing to provide a positive customer fulfillment process. Resolves problems. Actively listens to customers' complaints and concerns. Researches complex questions.

Requirements

• At least three years of residential lending experience, with advanced knowledge of the secondary market. Expertise in: loan processing, underwriting, and closing.
• Prior experience in a sales/marketing environment desirable. Prior experience in retail banking a plus.
• Knowledge of general banking industry regulations and compliance requirements.
• Thorough knowledge of Bank products and services.
• Excellent business development, customer service, problem-solving and sales skills.
• Associates degree or its equivalent in retail management course work and related training.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Proficient in loan underwriting and decision making.
• Strong communication skills (oral and written; individuals and groups).
• Strong time management skills.
• Superior organizational and management skills.
• Notary Public license.
• Driver’s license with a good driving record.
• Ability to work flexible hours as described in "special requirements" above.
• Ability to work as an active member of a team.
• Excellent organizational skills.

Qualifications

• Commission-based role.