Mortgage Loan Officer (Remote in Western New York)
About the role
The Mortgage Loan Officer (MLO) role at Empower FCU is responsible for proactively generating new mortgage business and promoting Empower FCU's mortgage products to meet production and loan quality goals. This position plays a critical role in advancing Empower FCU's strategic objectives by providing exceptional service to both current and prospective borrowers.
Responsibilities
Mortgage Advisor, Application & Document Review: Engage with applicants to understand their financial goals and offer tailored mortgage solutions. Advise on the home-buying process, recommend suitable mortgage options, and address questions regarding loan terms, closing, and post-closing. Review and evaluate mortgage documents to ensure they meet Empower FCU and regulatory standards. Complete mortgage applications, issue required disclosures and submit files for initial underwriting. Issue pre-qualification/pre-approval letters and perform rate lock procedures. Collect and analyze necessary documentation and perform financial calculations. Order required services such as flood zone certifications and appraisals. Submit loans to underwriting and ensure timely loan approvals.
Pipeline Management: Maintain a steady pipeline of loan applications, ensuring compliance with HMDA, TRID, and fair lending regulations. Communicate regularly with applicants to guide them through the loan process. Ensure timely credit decisions within 30 days of application submission.
Business Development & Relationship Building: Cultivate relationships with realtors, builders, and third-party partners to drive mortgage originations. Represent Empower FCU at community events and networking opportunities to enhance visibility and generate new business.
Sales Database Research & Compliance: Use sales database tools to identify loan opportunities and target potential applicants. Stay current on industry regulations to ensure compliance with legal standards.
Technology & Tools: Leverage proprietary lending software and tools to analyze credit, underwriting, and financial information to offer the best loan options. Perform other duties as assigned.
Requirements
Experience: 3 to 5 years of experience as a mortgage loan officer, including the ability to self-source business development by maintaining relationships with real estate agents, builders, attorneys and other centers of influence.
Education: An associate's degree in business, Finance, or a related field.
Licensing/Certificates: The candidate must be able to qualify and maintain licensing through the Nationwide Mortgage Licensing System (NMLS). Additionally, the candidate must possess a valid driver's license and maintain a clean driving record.
Skills
Proven ability to negotiate and close mortgage deals.
Proficiency in Microsoft 365, Encompass, Nautilus, and SalesForce.
Strong understanding of underwriting requirements and experience with various mortgage products.
Ability to interpret credit reports, appraisals, and other financial documents.
Detail-oriented with the ability to manage multiple tasks efficiently.
Benefits
Empower FCU offers excellent benefits including medical and dental insurance, 401K with employer match, holiday pay, paid time off, and more!
Pay
The annual salary range for this position is: $58,691.36-$88,037.04.
Schedule
This position is based in the Western NY region and is fully remote. Candidates should reside within the Western NY market, including the Buffalo metropolitan area and surrounding communities. While the role is primarily work-from-home, occasional local travel may be required to meet with clients, realtors, home builders, and other referral and business development partners. Candidates should be able to effectively support and maintain relationships throughout the Western NY region.