Mortgage Loan Officer

About the role

Greendale Service Center - Greendale, IN 47025; Aurora Service Center-HHCU - Aurora, IN 47001-1506. Join Our Award-Winning Team as a Mortgage Loan Officer with Hoosier Hills Credit Union! Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2026, for the fourth consecutive year! Are you a relationship-driven mortgage professional passionate about helping Members achieve brighter financial futures? Do you thrive on delivering outstanding service, building trusted partnerships, and creating tailored lending solutions? If so, we’d love to meet you! We’re seeking a knowledgeable and service-oriented Mortgage Loan Officer (MLO) to join our growing Mortgage Services team in the Dearborn County area. In this role, you'll help Members reach their homeownership and financial goals by providing expert mortgage guidance, strong relationship-building, and exceptional service. Impactful Work: To empower brighter financial futures and strengthen communities through extraordinary service and genuine connection, one Member at a time. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. A Rewarding Career: Make a difference in the lives of Members and the communities we serve. Work Environment: This position is based on-site in our service centers in Greendale, Lawrenceburg and Aurora. Travel Percentage: Up to 50%.

Responsibilities

• Deliver outstanding service that aligns with HH CU's mission and service promises.
• Act in the best interest of Members, clarifying financial needs and recommending appropriate solutions.
• Build strong, trust-based relationships that deepen Member satisfaction and loyalty.
• Take ownership of Member requests, ensuring timely and accurate outcomes.
• Leverage mortgage expertise to uncover financial needs and recommend loan products.
• Serve as a resource on HH CU mortgage products and collaborate to drive referrals and growth.
• Maintain awareness of market trends and ensure alignment with policy and sound credit practices.
• Manage a strong lending pipeline and consistently work toward sales and service expectations.
• Conduct comprehensive Member interviews and gather accurate loan information.
• Understand and apply underwriting guidelines for HH CU, secondary market, and government products.
• Communicate proactively with Members, Realtors, and internal Team Members throughout the loan process.
• Verify accuracy of disclosures, conditions, appraisals, and title work; participate in closings when needed.
• Provide financial guidance in areas such as credit, consolidation, and payment options.
• Complete all required BSA/AML and regulatory training.
• Maintain open communication with leaders and Team Members, providing timely updates and escalations.
• Contribute ideas to improve processes, drive revenue, and enhance Member value.
• Participate in continual learning, HH CU events, and community partnerships.
• Build strong working relationships with realtors, builders, and local business partners.

Requirements

• Education Background: High school diploma or equivalent. Associate's or Bachelors degree in business, Finance, Banking, or a related field preferred.
• Relevant Experience: Minimum 3+ years of mortgage lending experience within the banking, credit union or financial services industry is required.
• Knowledge: Proven knowledge of residential mortgage products, lending regulations, underwriting, credit analysis, and financial documentation.
• Communications: Strong communication skills, problem-solving ability, and a Member-service mindset.
• Professionalism: Ability to build positive relationships with Members, Team Members, leadership, and business partners.
• Certifications: Must complete NMLS registration and comply with SAFE Act requirements.