Mortgage Loan Officer I

About the role

Redwood Credit Union is seeking a Mortgage Loan Officer I to join our team. This role involves marketing mortgage loan products, coordinating real estate documentation, and ensuring accurate and timely loan closings.

Responsibilities

• Loan File Management: Review loan files for accuracy and completeness upon receipt. Review preliminary title report and appraisal to ensure completeness and compliance. Schedule loan signing appointments with Members while confirming loan document orders. Consult with Members on a weekly basis regarding the status of their loan. Identify expired pre-approvals and send out Statement of Credit Denial Letters as required. Develop and utilize pipeline management system with loan processor to ensure high quality Member service. Prepare closing document order forms and ensure loan files are closed according to RCU standards.
• Cross-Sell Opportunities: Recognize and propose changes in the workflow to maintain maximum efficiency. Recognize and propose changes in the workflow to maintain maximum efficiency. Recognize and propose changes in the workflow to maintain maximum efficiency.
• Member/Branch Education Support: Counsel Members on loan requirements and matters affecting the granting of loans. Discuss loan options and programs that will benefit each Member. Recommend action steps to Members that help them qualify for a loan. Train staff on the fundamentals of mortgage lending and requirements to obtain a loan from RCU. Perform branch visits to assist in training co-workers. Provide exceptional service to all Members, volunteers, team members and service providers.
• Special Projects and Other Functions: Research and resolve Member or team member concerns as directed. Discuss loan products and services at special events such as home show and first-time homebuyer seminars. Compose and type letters, memos and reports for staff and Members as needed. Provide general assistance to management in completing tasks and projects. Examine loan files prior to auditing to ensure accuracy and compliance.

Qualifications

• Knowledge, Skills and Abilities: Knowledge of internet-based loan origination software. Knowledge of basic residential mortgage loan products. Knowledge of real estate principles, practices, rules, and regulations. Knowledge of secondary market investor guidelines and compliance requirements. Skill, aptitude, and interest in sales. Skill in the operation of a PC with word processing and spreadsheet software, and Internet/intranet access. Ability to communicate effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. Ability to act independently and confidentially, using discretion and tact. Ability to analyze situations and recommend workable solutions. Ability to coordinate a variety of activities and prioritize work. Ability and desire to work in a team environment. Ability to work a rotating schedule which will include working on rotating Saturdays.
• Licenses and Certifications: Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.

Requirements

• Education and Experience: A combination of education and experience equivalent to a high school diploma with a minimum of two years of experience in the mortgage industry or a closely related field.

Benefits

• Compensation: Base starting range: $30.00 to $40.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
• Benefits Package: Competitive medical, dental, and vision insurance, mental health offerings. Employee performance incentive plan. Salary Advancement – Merit increase based on performance. 401(k) program with employer match. Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks: Eligible for a .75% discount off RCU standard collateral auto loans. Eligible for a 1% discount on all recreational or boat loan products. 2% discount off Visas and LOC Loans through RCU. 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. 0% interest on garment, fitness, or home office equipment loan of up to $500. 100% financing for employee purchased homes!

Pay

Base starting range: $30.00 to $40.00 per hour commensurate with experience.

Schedule

Rotating schedule which will include working on rotating Saturdays.