Mortgage Loan Officer I
About the Role
Interview and counsel members about first mortgage loans and take mortgage loan applications. Establish and maintain personal relationships with members, guiding and following their mortgage loans from initial application through the loan closing process. Determine applicants' qualifications; provide detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. Build and maintain referral relationships with realtors, builders, and other centers of influence.
Responsibilities
- Work effectively and efficiently with automated systems
- Apply accounting, credit, and/or lending principles and techniques
- Provide member/customer service, preferably with experience in realty, insurance, retail banking, or financial institutions
- Understand the lending application and approval process
- Apply mortgage lending concepts and principles
- Adhere to banking/financial industry standards and practices
- Register with the Nationwide Mortgage Licensing System and Registry (includes fingerprinting and background checks) prior to employment
- Use database and presentation software effectively
- Perform mathematical calculations accurately
- Guide members through interactions to reduce effort and enhance loyalty
- Comprehend, analyze, apply, and communicate complex written legal documents
- Speak and/or present in front of groups in a professional setting
- Use word processing and spreadsheet software effectively
Qualifications
- Ability to work effectively and efficiently with automated systems
- Familiarity with accounting, credit, and/or lending principles and techniques
- Experience in member/customer service, preferably in a related field such as realty, insurance, retail banking, or financial institutions
- Exposure to lending application and approval process
- Familiarity with mortgage lending concepts and principles
- Familiarity with banking/financial industry standards and practices
- Registration with the Nationwide Mortgage Licensing System and Registry (includes fingerprinting and background checks) prior to employment
- Effective database and presentation software skills
- Skill in performing mathematical calculations and working accurately with numbers
- Skill in actively guiding members through interactions to reduce member effort and enhance loyalty
- Skill in comprehending, analyzing, applying, and communicating complex written legal documents
- Skill in speaking and/or presenting in front of groups in a professional setting
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
- Working knowledge of mortgage/equity loan processing, closing, documentation requirements, and regulations
- Familiarity with mortgage lending requirements, regulations, and procedures for VA and conventional loan programs
Schedule
Monday - Friday, 8:30 AM - 5:00 PM with flexibility. Hybrid schedule: on-site Tuesday - Thursday.
Location
1530 International Blvd, Norfolk, Virginia 23513
About Us
Navy Federal provides a meaningful career experience with a culture that is energized, engaged, and committed. Our teams are rewarded with highly competitive pay and generous benefits and perks. Recognitions include:
- FORTUNE 100 Best Companies to Work For® 2026
- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld® Best Places to Work in IT 2026
- Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
- PEOPLE® Companies That Care 2025
- Newsweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes® 2026 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026