Mortgage Loan Officer

About the role

Orchard Mortgage is an affiliate of Orchard, dedicated to providing mortgage services to its real estate customers. This role is full-time and remote, based in the Greater Austin area, and involves attending agent networking events monthly.

Responsibilities

• Consult with clients to discuss current needs and financing solutions, focusing on Orchard Mortgage’s unique offerings like the Equity Advance loan.
• Build strong relationships with Orchard’s real estate agents to enhance the home buying experience for customers.
• Be the go-to person for all home financing-related inquiries from both customers and agents, including expertise on the Equity Advance loan and Move First offering.
• Close a high percentage of captive leads and manage a pipeline of at least 10-15 loans per month, primarily purchases with some refinances.
• Collaborate with other teams within Orchard, including Real Estate and Title Operations, to deliver exceptional customer outcomes.
• Support weekend coverage once per month to ensure customers have access to support even on weekends.

Requirements

• At least 3+ years of lending experience and an active NMLS license or registration (required in Texas).
• Strong consultative sales skills to assist customers in achieving their financial goals.
• A passion for customer service and relationship building, ensuring both customers and agents stay informed, even outside regular business hours.
• Deep knowledge of guidelines for Fannie Mae, Freddie Mac, FHA, VA, and the ability to provide high-quality pre-approvals/pre-qualifications (bonus for familiarity with non-QM programs and construction loans).
• Technology-savvy with the ability to adapt to new systems, particularly those like Blend and Byte (or similar platforms).

Qualifications

• Experience with technology, especially in mortgage systems like Blend and Byte.
• Ability to work independently and manage a high volume of loan applications.
• Strong communication and interpersonal skills to build and maintain relationships with both customers and agents.

Skills

• Strong consultative and sales skills.
• Customer service and relationship-building abilities.
• Knowledge of mortgage guidelines and pre-approval/pre-qualification processes.
• Technology proficiency, particularly with mortgage software systems.

Benefits

Orchard offers competitive compensation, including a draw against commission structure with a 3-month ramp period for new hires. Benefits and equity in the company are also provided.

Pay

The average full-time fully ramped Loan Officer earns $125-175k per year, depending on performance.

Schedule

This is a full-time remote position based in the Greater Austin area, with monthly agent networking events.