Mortgage Loan Officer

About the role

As a member of our Mortgage Sales Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who We Are

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Pay

$40K+ annual base salary which includes an initial 4-month guaranteed draw period; exact commission schedule to be discussed upon offer.

Benefits

• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown
• Paid Sick and Vacation time
• Flexible hybrid work schedule
• Collaborative work environment with high-quality referrals from Licensed Relationship Managers, Branch Managers, and certified financial wellness coaching staff
• Career growth and development opportunities aligned to business needs

Responsibilities

• Develop, maintain, and solicit residential first mortgage and HELOC loan business through effective relationships with real estate agents, community organizations (such as local Chamber of Commerce and Board of Realtors), and other referral sources (such as financial planners, attorneys, builders) to promote awareness of HFCU’s products and services.
• Represent the credit union in a professional manner and provide quality service to current and potential members.
• Guide new and existing members, including first-time homebuyers, through the application process.
• Conduct person-to-person interviews with members who request an appointment for a mortgage loan or HELOC, and complete the application for the member during the interview.
• Counsel applicants on credit, affordability, and conduct pre-qualification analysis.
• Explain rate, terms, payment amounts, and closing costs to the member.
• Respond to member email and telephone inquiries requesting information on products, services, and problem resolution on a timely basis.
• Develop and present real estate financing-related seminars and workshops at branch and other locations.
• Follow up with interested parties for pre-qualification, general mortgage counseling, and score enhancement when appropriate.
• Actively manage individual loan pipeline and provide consistent and timely follow-up to members to ensure minimum turnaround time and enhance the members’ experience.
• Provide activity reports to the SVP, Residential Loan Sales as requested or required.
• Complete all necessary loan data in relevant POS & LOS systems as required, meet all compliance deadlines and requirements, and work with Residential Loan Operations staff to achieve a timely and efficient approval and closing process.
• Cross-sell all HFCU products and services where possible.
• Keep informed of trends and developments in the real estate loan market and make recommendations to improve products, services, policies, and procedures.
• Perform such other duties and functions as requested or required from time to time.

Requirements

• Strong desire to work in a purpose-driven organization.
• 5–8 years of verifiable, successful expertise in Real Estate Loan origination (or applicable sales-related experience) with a working knowledge of all state and federal (Fannie Mae and VA guidelines) mortgage regulations.
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• Must become registered as a Hanscom Federal Credit Union Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS).
• Strong written and oral communication skills with the ability to effectively communicate information over the telephone and in person.
• Exemplary public speaking skills.
• Willingness to work hours outside of the typical “9am to 5pm” week, including weekends, as responsibilities require.

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Capable of climbing/descending stairs in an emergency situation.
• Able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Able to routinely perform work on a computer for an average of 6–8 hours per day, when necessary.
• Able to work extended hours or travel off-site whenever required or requested by management.
• Capable of regular, reliable, and timely attendance.

Working Conditions

• Able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Able to read and carry out various written instructions and follow oral instructions.
• Able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Able to speak clearly and deliver information in a logical and understandable sequence.
• Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
• Able to effectively handle multiple, simultaneous, and changing priorities.
• Capable of exercising the highest level of discretion on both internal and external confidential matters.

Must be authorized to work in the US.