Mortgage Loan Officer

Position Overview

The Mortgage Loan Officer is responsible for generating and converting leads—including inbound premium leads—into funded loans by promoting CrossCountry Mortgage’s competitive mortgage products, services, and programs. This position proactively develops new business opportunities, consults with customers about their current and future financing needs, collects and reviews all required loan documentation, and maintains minimum standards for production and quality.

Job Responsibilities

• Establish a presence for CCM, including but not limited to, converting incoming leads.
• Analyze current rates and programs to provide accurate and timely information to borrowers.
• Negotiate terms and conditions with borrowers.
• Participate in all steps related to the origination of a mortgage loan including but not limited to, meeting with prospects, counseling borrowers, taking mortgage applications by phone.
• Manage personal pipeline to ensure service standards and financial goals are met.
• Actively develop and nurture referral relationships to drive sustained business growth and enhance lead generation efforts.
• Participate in office-sponsored training and networking events to support referral source engagement.
• Learn various borrowing programs and processes and stay current with changes and new products.
• Learn and utilize various in-house technical systems and programs.
• Evaluate credit requests and determine trends in a given marketplace.
• Comply with all applicable federal and state compliance guidelines relative to the position.
• Available to work varying hours and overtime if needed.

Qualifications And Skills

• Minimum of 1 year of sales experience or origination experience in a consumer direct or call center environment.
• Experience collecting and analyzing borrower income and negotiating skills.
• Experience proactively soliciting new business.
• Knowledge of retail product philosophy, policy, underwriting, procedures, documentation and systems.
• Experience converting leads and in-bound calls, preferred.
• NMLS License under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”)*.
• State License under the terms of the SAFE Act*.
• Excellent analytical skills.
• Excellent communication and collaboration skills.
• Proficiency in standardized software applications, including Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook).

Pay

Competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Schedule

Varying hours and overtime if needed.