Mortgage Loan Assistant

About the role

The Mortgage Loan Assistant (MLA) provides support for the entire loan origination process and collaborates with Mortgage Loan Originators and the Pipeline & Delivery Manager to ensure a smooth mortgage transaction. This role requires both a sales and operational mindset.

Responsibilities

• Reviews the initial loan application, supporting documentation, and credit authorization for accuracy and completion with the customer
• Keeps current understanding of all loan program guidelines, pricing, policies and procedures
• Provides weekly status updates of files in progress to MLO, Referral Partner and Client
• Processes borrower documents in an accurate and timely manner following proper internal protocol and procedures
• Communicates and partners closely with operations to ensure a smooth and accurate loan process
• Provides some back-up support for Mortgage Loan Originators who are out of the office
• Performs post-closing follow-up with clients to answer any questions regarding first payments and servicing
• Assists with monitoring pipelines for key target dates to ensure deadlines and objectives are met
• Assists with monitoring information for HMDA/Adverse Action related reporting
• Assists with identifying relevant bank products and services based on customer needs
• Serves as an ongoing support point of contact for Mortgage Loan Originators and Pipeline Delivery Manager

Requirements

• High school diploma or equivalent required
• Prior banking experience preferred

Knowledge and Skills

• Intermediate written and verbal communication skills
• Intermediate understanding of federal and state laws and regulations related to mortgage lending
• Intermediate knowledge of mortgage guidelines, pricing, policies, and procedures
• Intermediate knowledge of bank products and services
• Intermediate proficiency with Microsoft Office
• Intermediate proficiency with lending software
• Intermediate organizational skills
• Intermediate adaptability skills
• Basic analysis skills
• Basic understanding of credit underwriting guidelines
• Basic understanding of financial documents

Physical and Mental Qualifications

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

Pay

Hourly Pay Range: $18.93 - $29.60

Benefits

Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.