Mortgage Lending Representative (Pennsylvania)

About the role

Every mortgage tells a story, and you'll help write the next chapter. As a Mortgage Lending Representative, you'll support members through some of life's biggest financial milestones, whether they're purchasing a home, building their dream house, refinancing, or exploring other mortgage solutions. You'll answer questions, gather information, build trusted relationships, and help create a smooth, positive mortgage experience from application through closing. Working closely with members, realtors, attorneys, and other partners, you'll play a key role in helping members achieve their goals while strengthening our presence in the communities we serve.

Responsibilities

• Serve as an additional contact for mortgage loan questions through the mortgage loan process
• Update member information on the mortgage application and reassess their mortgage preapproval status
• Prepare pre-approval or pre-qualification letter as needed
• Maintain regular contact with members and obtain additional information for the file as needed
• Follow up on preliminary documents paperwork including Initial Disclosure Request, Re-Disclosure Request, employment verification, financial documentation, and other documents as needed
• Service by phone or in person the need for answers to questions on costs, payments, programs, daily rates, points, scheduling appointments, etc.
• Communicate figures and loan terms effectively at closings with buyers, sellers, real estate agents, and third-party service providers such as attorneys and title companies
• Work closely with appropriate parties, including but not limited to area attorneys, realtors, insurance agents, and others obtaining information
• Proactively establish and maintain positive professional relationships with realtors, attorneys, etc. through networking, marketing tools, and community involvement
• Utilize technology both to improve member experiences and maximize efficiencies
• Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services
• Coordinate regular Realtor office visits and help promote our Realtor relationships
• Other duties as assigned

Requirements

• Associate’s degree in related field or equivalent experience
• 1+ years Mortgage industry experience, preferred
• Current NMLS (National Mortgage Licensing System) registration or ability to obtain it
• Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff
• Ability to demonstrate good decision-making techniques
• Bilingual abilities in Spanish and English are a plus