Mortgage Representative

Skills

• Mortgage Loan Origination
• Member Service
• Product Education
• Regulatory Compliance
• Compliance with BSA/AML Policies

About the role

This position involves soliciting and originating residential first and second mortgage loans, determining applicant's financial needs, promoting mortgage and consumer loan products/services, communicating with members and staff, and managing the application process.

Responsibilities

• Interview applicants for residential first and second mortgage business to determine qualifications and appropriate product(s)
• Explore all possible alternatives and make appropriate recommendations for products and services for the member/applicant
• Establish and maintain relationships with potential applicants and promote/solicit mortgage business
• Provide mortgage product education to membership
• Manage the application process; transfer data/information taken from the member/applicant into appropriate information systems
• Review required disclosures with members for accuracy
• Avoid errors in the preparation of application forms required by UNFCU, in compliance with all related regulations and laws
• Perform analysis of required documents to appropriately advise membership
• Monitor regulatory environment for possible changes that may affect residential mortgage lending procedures/guidelines
• Aid in the resolution of problem situations and commitment conditions
• Identify opportunities for new mortgage business within UNFCU’s existing member base
• Develop relationships with prospective new members to assist them in their mortgage process
• Follow up with the processing team to ensure the timely closing of mortgages
• Inform members of the status of their files in accordance with UNFCU’s guidelines in a timely manner
• Participate in mortgage initiatives and seminars to educate membership and publicize mortgage products and services
• Identify opportunities to offer additional mortgage products or cross-sell other credit union products or services
• Act as a resource in the Mortgage Department
• Participate in credit union training programs and any other function as requested
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
• Maintain awareness of and report suspicious activity
• Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
• Complete annual BSA/AML/OFAC training

Requirements

• Associates degree or equivalent experience
• 5 years of progressive mortgage originations experience
• Thorough knowledge of mortgage lending regulations (i.e. RESPA, REG Z and ECOA), secondary mortgage market - FNMA or FHLMC and private mortgage insurance guidelines required, in addition to ability to read and interpret appraisals, tax returns and credit reports
• Knowledge of MS Office (Word, Excel, Outlook, and PowerPoint)