Mortgage Representative

About the role

The Mortgage Representative provides front-line support for the Mortgage Department through member service, receptionist duties, and administrative support. This role ensures an efficient workflow in mortgage operations while delivering responsive service to members and supporting loan servicing programs.

Responsibilities

• Serve as department receptionist by greeting members, directing inquiries, providing telephone coverage, and ensuring professional and efficient service.
• Respond to member inquiries and resolve issues related to deposits, mortgages, and consumer loans within authority limits.
• Provide administrative support including preparing correspondence, reports, and documentation; maintain organized filing systems and administer reporting programs when necessary.
• Aid mortgage servicing staff with tasks as needed, contributing to overall departmental effectiveness.

Requirements

• Experience: Two or more years of related experience preferred;
• Educational Requirement: High school diploma or equivalent required.
• Interpersonal Skills: Strong oral communication skills with the ability to interact effectively with members and coworkers.
• Technical/Other Skills: Proficiency in Microsoft Office Suite, C-View reporting, spreadsheet applications, and general office software.

Qualifications

• Knowledge: Experience in customer service and administrative support.
• Skills: Ability to handle multiple tasks simultaneously and prioritize responsibilities.
• Competencies: Member Service, Attention to Detail, Communication, Organizational Skills, Responsiveness, Collaboration.

Benefits

Eligibility for a sign-on bonus of \$1,500.00 is available for full-time employment. The bonus includes \$500 after successful completion of onboarding/training and \$1,000 after 6 months of continued full-time satisfactory service.

Pay

The salary range for this position is $40,000 - $50,000 annually, depending on experience and qualifications.

Schedule

This role is based in-office (full-time).