Mortgage Lending Officer

About the role

A Mortgage Lending Officer is responsible for guiding borrowers through the home financing process from initial inquiry to closing. They assess a borrower’s financial situation, recommend appropriate loan products, and collect and review documentation. The MLO will also ensure all applications meet lending guidelines. They also serve as the primary point of contact, providing clear communication, managing expectations, and working closely with Processors, Credit Analyst, and other partners to ensure a smooth and on-time loan experience.

Responsibilities

• Interviews, solicits, and assists members with their mortgage requests.
• Describes mortgage products, terms, requirements, and repayment options available to include non-home equity products that best meet the members' needs.
• Captures and reviews documentation for mortgage loans of high complexity, value, and risk.
• Coordinates mortgage loans of high complexity, value, and risk.
• Works closely with members/borrowers, participants, realtors, correspondent lending partners, business partners, title agents, appraisal management companies, private mortgage insurance providers, and other related parties to the requests to efficiently process applications originate timely and accurate mortgage transactions.
• Effectively underwrite and approve mortgage applications up to $350,000.
• Effectively underwrites mortgage applications to ensure the members/borrowers qualify and meet the program guidelines and accept the appropriate risk.
• Demonstrates effective communication with members/borrowers to ensure an exceptional member experience.
• Provides direction to the lending support specialists and mortgage loan processors to complete necessary process activities and prepare accurate and timely preliminary disclosures and final closing documents for all mortgage loan files.
• Utilizes each opportunity to generate increased mortgage volume and cross-sell relationship products/services.
• Actively participates in real estate-related educational opportunities.
• Proactively evaluates applicant's eligibility for other credit union loans, products, services, and cross-sells or refers to the appropriate department.
• Develops, implements, monitors, and reviews your own action plans to ensure production goals and fee income results are achieved, and review with your manager as needed.
• Contact our members through email or telephone to increase mortgage business and originate loans to achieve personal and department production goals.
• Regularly and proactively communicates with members/borrowers providing loan status updates to ensure proper understanding of milestones.
• Engage directly with members via incoming calls, emails, and online banking to discuss their loan titles, handing follow-up as needed to address questions.
• Provides exceptional customer service in all interactions, while achieving established efficiency goals.
• Sets and achieves production goals and fee income results.
• Ensures that all HMDA reportable information is documented correctly with the loan origination system.
• Must adhere to all NCUA, and CFPB which includes but not limited to Regulation Z, Regulation B, TILA-RESPA, ECOA, Fair Lending, Fair Housing, Wisconsin Consumer Act, HOEPA and HPML standards.
• Initiates the mortgage process with members and potential borrowers of the Credit Union.
• Complies with all Federal Regulations as they pertain to the position including BSA and ATR.

Requirements

• This position is Remote.
• Associates degree or commensurate experience is Required.
• One (1) year of current Mortgage Lending Officer experience working in a financial institution is Required.
• Prior sales experience is Required.
• Currently holds active NMLS Identifier Number is Required.
• Requires proficient skills to use Microsoft Suite applications, including Excel and Word.