Mortgage Lending Assistant

General Summary

The Mortgage Lending Assistant (MLA) position supports top producing Mortgage Advisers (MA). The MLA works closely with the Mortgage Advisor(s) on prospective and current clients, being able to handle most questions and inquiries when the Mortgage Advisor is unavailable. The MLA should also be assisting in contacting clients and prospective clients regarding basic mortgage terms and assisting the Mortgage Advisor by keeping abreast of their files with the respective loan processors, as well as having a thorough understanding of all due diligence and documentation.

Essential Functions

• Assisting MA with inputting new mortgage applications, quoting/locking rates, gathering and uploading borrower documents, pulling credit, sending disclosures, and making file updates within systems.
• Monitoring and managing sales pipeline consisting of mortgage applications taken but not yet closed; following up with mortgage operations personnel as necessary to obtain loan status and outstanding conditions; assisting with clearing of underwriting conditions as necessary; restructuring loan terms and programs as necessary; monitoring interest rate lock periods to ensure that locked rates are not allowed to expire; verifying closing figures with operations personnel prior to loan closing.
• Developing and maintaining relationships with the escrow/title community to facilitate loan programs and staying abreast of opportunities and efficiencies.
• Representing the Credit Union at community real estate functions.
• Answering phone calls, taking messages, quoting rates, and responding to borrower/realtor inquiries.

Education

High school diploma or equivalent.

Experience

In addition to the education requirement, at least one year of mortgage lending experience, preferably as a loan processor. NMLS registration required upon hire. Experience working in Encompass desired.

Knowledge, Skills and Abilities

• General knowledge of the real estate lending industry.
• Demonstrated mortgage origination or processing experience.
• Excellent communication skills.
• Knowledge of real estate laws, regulations, policies, and compliance.
• Ability to work in a high-volume environment and anticipate loan file needs/issues.
• Strong mathematical skills and ability to perform complex financial calculations with a financial calculator.
• Strong proficiency with sales systems, including CRM, Origination Software, and other common Microsoft office applications.
• Specific knowledge or ability with Ellie Mae Encompass origination software preferred.

Required Competencies

• Problem Solving
• Dealing with Ambiguity
• Time Management
• Drives for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Mental Requirements

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware as needed.

Working Relationships/Contacts

Daily, personal/written/phone contact with Credit Union staff. Daily, personal/written/phone contact with Credit Union management. Daily, personal/written/phone contact with Real Estate community.

Physical Demands

• Work involves standing and walking for brief periods of time, but most work is done from a seated position.
• Potential for eyestrain from reading detailed reports and computer screens.
• Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.

Working Conditions

• Internal – Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. The noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties.
• The length of the day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
• External – Some overnight travel may be required; however, information on environmental conditions is not available.

EEO/Vets/Disability

The Credit Union is an Equal Opportunity Employer. We welcome applications from veterans and individuals with disabilities.