Mortgage Customer Service Representative-Insurance

About the role

The Mortgage Customer Service Representative assists in the Escrow area by performing duties related to insurance document review, customer service, and clerical tasks.

Responsibilities

• Review and update escrow and non-escrow Hazard information to match insurance documents in the Insurance Workflow Queue.
• Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner.
• Receive payment of insurance premiums from escrow accounts.
• Review insurance losses according to investor guidelines for endorsement or loss account set-up.
• Perform various clerical duties, including filing and correspondence in the appropriate loan files.
• Provide superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

Requirements

• High school diploma or general education degree (GED).
• Two to five years of related experience and/or training; or equivalent combination of education and experience.

Skills

• Ability to accurately and efficiently process transactions.
• Proficiency in Microsoft Word and Excel.
• Preferred experience with Black Knight System.
• Ability to follow established policies, procedures, and guidelines.
• Strong analytical decision-making and problem-solving skills.

Job ID: PI70e73f80e5b8-25448-41076619