Mortgage & Consumer Post Closing Specialist

About the role

Under limited supervision, but following established policies and procedures, supports the completion, accuracy, and ongoing administration of post-closing mortgage and consumer loan activities. Ensures required documentation is obtained, processed, and delivered in a timely manner while maintaining compliance with internal procedures, investor requirements, and records management standards.

Responsibilities

• Follow up on final title work, including 901s and final continuations, to ensure complete and accurate file documentation.
• Request final title opinions and final title guarantees as needed to support post-closing file completion.
• Aid in resolving funding hold items by coordinating documentation and follow-up activities.
• Prepare and transmit recorded mortgages, notes, and related documents to investors in accordance with established timelines and requirements.
• Process and maintain abstract receipts in accordance with established procedures and recordkeeping standards.
• Sort, scan, and index in-house loan files to maintain accurate and accessible loan records in accordance with established checkback procedures.
• Process adverse action loan files in accordance with regulatory requirements, internal procedures, and documentation standards.
• Maintain insurance tracking activities to ensure required coverage remains current and properly documented.
• Process paid-off and closed loans accurately and in a timely manner, ensuring all related documentation is completed and retained appropriately.
• Manage file retention and shredding processes in compliance with recordkeeping policies and regulatory requirements.
• Administer force-placed insurance processes, including tracking, follow-up, and documentation maintenance.
• Support the handling of credit disputes by gathering required information and assisting with timely resolution.
• Provide support for consumer loan processing activities as needed to meet operational demands.
• Process incoming payoff requests in a timely and accurate manner, ensuring all related information is reviewed and handled in accordance with established procedures.
• Prepare loan tickets, including loan advances and payments, as required for processing loans and perfecting collateral.
• Provide backup support for other loan assistants.
• Provide customer service to internal and external customers in a professional, timely and courteous manner.

Requirements

• High school diploma or general education degree (GED).
• Prior banking experience and 2+ years of secondary market loan documentation and loan processing experience preferred.
• Knowledge of Spreadsheet software, Word Processing software, Internet and Outlook E-mail.