Mortgage Consultant

About the role

Morgan Stanley Private Bank, National Association ("MSPBNA"), a division within Morgan Stanley Wealth Management (MSWM), is seeking to hire a Mortgage Consultant for the Morgan Stanley Home Loans team. As a Mortgage Consultant (MC), you will use your in-depth industry knowledge and experience to provide an excellent client experience to our Financial Advisors and their wealth management clients throughout the home loans mortgage origination cycle. The ideal candidate will be a subject matter expert in jumbo mortgages, complex income and assets, and have a high degree of comfort engaging with affluent clients and their advisors. An individual that exhibits high energy, takes ownership, and demonstrates a collaborative pro-active approach is critical for this role.

Position can be based in our: (a) Dallas, TX office or (b) Tempe, AZ office.

Responsibilities

• Form deep working relationships with Financial Advisors and Personal Bankers.
• Assist in providing expert advice and problem-solving skills to help meet client mortgage needs.
• Work as part of a team assigned to a Complex/Branch level coverage and grow market share through business referrals.
• Provide the best rate execution and proper product selection for clients.
• Act as the "face" of the business by owning the client experience up to and including loan registration, following up on potential client referrals and working with the client to complete a high quality, accurate and compliant mortgage application.
• Work directly with Private Bankers (Field Sales) to help reach each complex/branch growth targets.
• Maintain and follow up on a pipeline of client referrals.
• Analyze financial information to make an initial assessment regarding whether the clients and the property may qualify for a particular lending solution and find the best option for their particular mortgage solution.
• Participate in business partner's events and office activities which promote our internal Home Loan team.
• Partner with Mortgage Specialist Team to ensure the seamless transfer of the loan application in a timely manner once the intent to proceed has been received.
• Manage multiple responsibilities including inbound/outbound queue management, multiple call campaigns, and various bank initiatives, along with intense client follow-up.
• Maintain knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, RESPA, and TRID.
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary.
• Provide perspective and feedback relative to client experience enhancements and process efficiencies.
• Complete all assigned training in a timely manner.

Qualifications

• 4-8 years of relevant mortgage experience (Sales and/or Operations preferred).
• Experience in client relationship management roles.
• Experience in loan origination.
• Established track record of developing and maintaining client relationships in a Sales or Operational setting.
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base.
• High school diploma or equivalent required.
• Wealth Management/Private Banking experience preferred.
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry ("NMLS") as a mortgage loan originator.

Skills and abilities

• Extensive knowledge of mortgage products and client service experience.
• In-depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID.
• Strong communication skills, both written and verbal, and interpersonal skills required.
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly.
• Proficient in the use of a variety of systems for accurate reporting and tracking, including MS Office (Word, Excel, Outlook, PowerPoint).
• Achieve high levels of client and Financial Advisor satisfaction.
• Proactively manage loan escalations as needed to ensure a timely resolution while providing an enhanced client experience.

What you can expect from Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that's differentiated – and we've done that for 90 years. Our values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please visit https://www.morganstanley.com/about-us/global-offices.