Mortgage Compliance Support Specialist

Essential Duties And Responsibilities

• Maintain a thorough and up-to-date understanding of all applicable federal and state mortgage lending regulations, including TRID, RESPA, TILA, and other compliance requirements affecting mortgage disclosures.
• Review loan data submitted by brokers and internal teams for completeness, accuracy, and consistency within Encompass, including loan amounts, interest rates, property taxes, insurance premiums, lender fees, and other applicable costs.
• Prepare, review, and deliver initial mortgage disclosure packages accurately and within required regulatory timelines.
• Analyze loan information and supporting documentation to determine disclosure requirements based on loan type, product guidelines, and regulatory standards.
• Ensure all disclosures are generated and distributed in compliance with company policies, investor requirements, and applicable federal and state regulations.
• Monitor loan files throughout the origination process to identify changes that may trigger re-disclosure requirements.
• Review loan modifications, changed circumstances, fee adjustments, and other file updates to determine if revised disclosures are required.
• Prepare and issue re-disclosures within regulatory timeframes, ensuring all changes are accurately reflected and documented.
• Process disclosure and re-disclosure requests promptly, maintaining compliance with governance policies and procedures.
• Communicate effectively with brokers, account executives, and internal departments regarding disclosure requirements, compliance concerns, and loan process questions.
• Maintain accurate records of disclosure activity and ensure all documentation is properly retained within the loan file.
• Aid with compliance audits, quality control reviews, and internal monitoring activities as needed.
• Identify potential compliance issues and escalate concerns to management in a timely manner.
• Support departmental initiatives designed to improve operational efficiency, accuracy, and regulatory compliance.

Goals and Performance Expectations

• Deliver all initial disclosures and re-disclosures within 24 hours of receipt or identification of required changes.
• Maintain a high level of accuracy in disclosure preparation and fee calculations to minimize compliance risk and disclosure revisions.
• Demonstrate a comprehensive understanding of wholesale, correspondent, and other mortgage lending programs.
• Accurately disclose all applicable fees, costs, and loan terms to borrowers in accordance with regulatory requirements.
• Maintain professional and responsive communication with brokers, account executives, borrowers, and internal stakeholders.
• Congistently meet established service-level agreements (SLAs) and departmental productivity standards.
• Stay informed of evolving regulatory requirements, industry trends, and company compliance policies through ongoing training and professional development.
• Contribute to a culture of compliance, operational excellence, and customer service by ensuring all disclosure activities are completed accurately, efficiently, and within required timelines.