Mortgage Cash Recon Researcher III

Essential Duties And Responsibilities

• Process complex research and reconciliation adjustments for mortgage, consumer, auto and lease for missing and misapplied payments.
• Handle Office of the President and other 3rd party agency complaints.
• Balances GL#s/DDA#s for all products lines including reconciliation and clearing all outages.
• Performs quality control assessments for offshore staff and makes appropriate procedure recommendations, updates and completes applicable training.
• Responsible for workflow assignments throughout the department.
• Processes a large volume of daily cash exceptions, including payments and payoffs from wholesale and retail lockbox, Billpayer, ACH, EMPP and SLK.
• Responsible for quality control associated with offshore processes.
• Responsible for researching and adjusting accounts when processing errors occur or payments/payoffs are lost.
• Solves both simple and complex adjustment requests for mortgage, consumer and lease operations.
• Returns unauthorized monetary items.
• Works directly with credit card and commercial loan on cash transactions and balancing.
• Compiles and/or balances data for reports, general ledger accounts, and entries for processing.
• Updates and maintains appropriate files, reports, and other documentation/data.
• Processes debit and/or credit tickets from other areas such as default and retail and ensures the posting to appropriate accounts as well as balancing the items.
• Serves as a liaison with various departments regarding status of reconciled or adjusted items.
• Notifies customers and/or correspondent banks of research results and actions taken.
• Recommends improvements to help minimize future problems.

Supervisory Responsibilities

None.

Minimum Knowledge & Skills Required

• Associate's Degree or equivalent combination of training and experience in related field.
• Minimum 7 years mortgage banking or customer service experience.
• Knowledge of the fundamental concepts related to mortgage, consumer, auto and lease and the ability to apply that knowledge in a quality control function.
• Knowledge of the Investor and Regulatory guidelines for mortgage, consumer, lease and card.
• Computer literate with advanced proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs).
• Strong Customer Service skills.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to work efficiently with a low margin of error.
• Ability to work independently and meet deadlines.