Consumer Loan Processor III

About the role

The Consumer Loan Processor III supports the lending areas by reviewing the accuracy of complex consumer loans from conditional approval to closing. This role is a Loan Originator and performs at least one of the following functions, or advertises or communicates that they can or will perform any of these functions, with an expectation of compensation or monetary gain.

Responsibilities

• Contacts customers directly to obtain conditions placed by lender or underwriter
• Prepares required loan documentation for approved loan applications such as disclosures
• Supports customers, branches, and lending staff as needed
• Contacts customers to collect and review additional information as necessary
• Answers phones in queue as well as personal line to assist customers
• Tests new systems and documentation software
• Assists in training of Loan Processers I and II
• Processes all specialty products
• Reviews and verifies all required support materials, such as, titles, and floods to ensure the files are ready for closing
• Advise customers regarding changes in rate and term

Requirements

• HS Diploma or GED required
• 2-3 years loan documentation experience
• Knowledge of Bank loan products and policies
• Knowledge of lending software
• Detail-oriented with ability to multitask
• Able to handle heavy workload and meet stringent deadlines
• Excellent oral and written communication skills, with ability to interact effectively with all customers, both internal and external
• PC skills
• Ability to work a flexible schedule (rotation of nights and/or weekends)
• Problem-solving skills preferred
• Ability to handle difficult conversations preferred
• Ability to multitask and prioritize preferred
• Experience preferred

Qualifications

• Education: HS Diploma or GED required
• Experience: 2-3 years loan documentation experience
• Skills: Knowledge of Bank loan products and policies, Knowledge of lending software, Detail-oriented with ability to multitask, Ability to handle heavy workload and meet stringent deadlines, Excellent oral and written communication skills, PC skills, Ability to work a flexible schedule (rotation of nights and/or weekends), Problem-solving skills preferred, Ability to handle difficult conversations preferred, Ability to multitask and prioritize preferred, Experience preferred

Skills

• Customer service skills
• Communication skills
• Technical skills (e.g., knowledge of lending software)
• Time management and organization skills
• Problem-solving skills

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$23.25 - $30.75 USD per hour, commensurate with experience.

Schedule

Flexible schedule with rotation of nights and/or weekends.