Mortgage Business Manager
What is the Opportunity?
The Mortgage Business Manager is a critical partner to the SVP, Strategy and Transformation Manager, supporting strategic planning, leadership coordination, executive communications, and the overall operational rhythm of the division. This is a highly visible, hands-on role ideal for a detail-oriented, self-starter who excels at translating complexity into clarity, managing competing priorities, and driving cross-functional alignment behind the scenes.
What Will You Do?
- Assist in the development and execution of division strategies
- Compile and distill inputs from data analysis, stakeholder interviews, project updates, and team feedback into a common point of view to inform decisions
- Organize and facilitate leadership cadences, executive meetings, and strategy offsites — including content development, action tracking, and follow-up
- Prepare board presentations
- Create agendas, pre-meeting materials, and post-meeting summaries
- Support financial and headcount planning, business reporting, and budget tracking in partnership with Finance and HR teams
- Maintain accurate, organized repositories of operational documents, strategy decks, and leadership materials
- Learn quickly and develop a working knowledge of complex business structures, products, and regulatory requirements within mortgage banking
- Coordinate associate engagement events, volunteer programs, and team-building activities
- Partner with internal communications, HR, and other departments to reinforce team culture and deliver division-wide initiatives
What Do You Need to Succeed?
- Required Qualifications:
- Bachelor's Degree or equivalent
- 10+ years of experience in business operations, strategic planning, program/project management, or executive communications
- Additional Qualifications:
- Background in financial services, mortgage, banking, or corporate strategy preferred
- Demonstrated ability to synthesize data, stakeholder input, and qualitative insight into a unified narrative or recommendation
- Exceptional writing, presentation, and storytelling skills; adept at communicating clearly with executive, technical, and frontline audiences
- Strong organizational and time-management skills; able to juggle multiple priorities in a fast-paced, high-accountability environment
- Comfortable navigating ambiguity and working independently while staying aligned with leadership goals
What's in It for You?
- Compensation: Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location.
- This job is eligible for bonus and/or commissions.
- Benefits and Perks: Comprehensive healthcare coverage, generous 401(k) company matching contribution, career development opportunities, and specialized health and family planning benefits.
About Us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Inclusion and Equal Opportunity Employment
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.