Mortgage Branch Manager (Pulte Mortgage)

About the role

This position is onsite and located in Bellevue, Washington. Provides local Pulte Mortgage leadership, managing all aspects of divisional mortgage operations while effectively partnering with the homebuilder and fulfillment center to achieve targeted capture, service & revenue goals. Decision impact: Division; Department responsibility: Multiple; Budgetary responsibility: Yes; Direct reports: Yes; Physical requirements: None required.

Responsibilities

• Train builder sales professionals on the benefits of Pulte Mortgage, sell the value of PMC, overcome objections, and ensure effective use of expanded customer inquiry tools, online application process and post-application tools for tracking customer status.
• Recruit, on-board, train, and develop local PMC staff.
• Capture every possible loan application for Pulte Mortgage at point of sale.
• Actively participate with the builder in homebuyer and realtor events designed to generate community interest (e.g., grand openings).
• In coordination with local builder and PMC fulfillment teams, drive and achieve outstanding PMC buyer experience scores.
• In coordination with PMC fulfillment center and local builder team, daily responsibility for achieving outstanding “close on time” percentages.
• Attend all community and leadership meetings as a member of the division senior operating team.
• Partner with fulfillment center to manage the integrity of the division's PMC backlog and communicate status and risk with division sales & management team.
• Responsible for subdivision approvals.
• Responsible for detailed reporting covering all aspects of branch operations.
• Maintain profit motive, responsible for branch financial performance.
• Attain required mortgage licenses.
• Manage assigned communities and have direct customer interaction.
• Ensure appropriate staffing to meet department needs.
• Utilize recruiting and selection tools/processes to build organizational talent.
• Delegate work according to employee’s abilities and skills.
• Evaluate employee’s performance and plan for compensation actions in accordance with that performance.
• Provide developmental opportunities through identification of internal and external training opportunities.
• Create opportunities for employee growth.
• Provide continuous coaching regarding functional and leadership standards (technical skills and behaviors).

Requirements

• Minimum high school diploma or equivalent; college degree preferred.
• Minimum of 5‑7 years of related mortgage experience.
• Valid driver’s license (driving is an essential function of the position).

Skills

• Leadership experience preferred.
• Excellent oral and written communication skills.
• Strong computer proficiency in Microsoft Office programs.

Pay

Salary range: $134,500 to $168,100 annually, depending on experience. Eligible for an annual bonus based on successful completion of defined performance objectives.

Benefits

• Up to 9 paid company holidays per year.
• PTO: up to 23 days per year for employees with less than 10 years of service; up to 28 days per year after 10 or more years of service.
• Eligibility to participate in the Company’s 401(k) Plan.
• Medical, dental, and vision insurance coverage for employees and eligible dependents.
• Company‑paid disability, basic life insurance, and parental leave.
• Voluntary insurance options: critical illness, accident, and hospital indemnity.
• Employee Assistance Program and tuition reimbursement (as applicable).
• Eligibility for state‑required benefits such as paid family and medical leave insurance and/or paid sick time, as applicable.