Mortgage Branch Manager (Licensed Ac) (PulteMortgage)

Job Summary

Provides local Pulte Mortgage leadership, managing all aspects of divisional mortgage operations while effectively partnering with the homebuilder and fulfillment center to achieve targeted capture, service & revenue goals.

Primary Job Responsibilities

• Trains builder sales professionals on the benefits of Pulte Mortgage, selling the value of PMC, overcoming objections, and ensuring the effective use of expanded customer inquiry tools, online application process, and post-application tools for tracking customer status
• Recruits, onboards, trains, and develops local PMC staff
• Captures every possible loan application for Pulte Mortgage at point of sale (capture)
• Participates actively in builder homebuyer and realtor events designed to generate community interest (e.g., grand openings)
• In coordination with local builder and PMC fulfillment teams, drives and achieves outstanding (PMC) buyer experience scores
• In coordination with PMC fulfillment center and local Builder team, daily responsibility for achieving outstanding "close on time" percentages
• Attends all community and leadership meetings as a member of the division senior operating team
• Pairs with fulfillment center to manage the integrity of the division's PMC backlog and communicate status and risk with division sales & management team
• Responsible for subdivision approvals
• Maintains detailed reporting covering all aspects of branch operations
• Maintains profit motive, responsible for branch financial performance
• Responsible for attaining required mortgage licenses
• Responsible for assigned communities and has direct customer interaction

Management Responsibilities

• Ensures appropriate staffing to meet department needs
• Utilizes recruiting and selection tools/processes to build organizational talent
• Delegates work according to employee’s abilities and skills
• Evaluates employee’s performance and plans for compensation actions in accordance with that performance
• Provides developmental opportunities through identification of internal and external training opportunities
• Creates opportunities for employee growth
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

Decision Impact: Division
Department Responsibility: Multiple
Budgetary Responsibility: Yes
Direct Reports: Yes

Physical Requirements

None

Required Education/Experience

• Minimum high school diploma or equivalent
• College degree preferred
• Minimum of 5-7 years of related mortgage experience

Required Licensing, Registration and/or Certifications

• Valid Driver's License due to driving being an essential function of this position

Additional Information

• This position integrates both in-office and field-based work across Pulte communities, fostering flexibility while maintaining a high level of collaboration and productivity.
• PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third-party recruiting agencies (collectively, “Recruiters”) in response to job postings.
• If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
• We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
• All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.
• All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
• This position is subject to the CFPB Loan Originator Compensation Rule.
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